xs999 Privacy Policy

Introduction and Scope

xs999 ("we", "us", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect, why we collect it, and how we store and protect it when you use the xs999 website xs999.lat, register an account, make a deposit, or use any other service.

This Policy is an integral part of our Terms and Conditions. By using xs999's services, you agree to this Privacy Policy. If you do not agree with any provision of this Policy, please stop using our services and contact our FAQ section or support team.

This Policy applies to all xs999 users — both registered members and unregistered visitors. We believe transparency is the foundation of trust, so we are fully open about our data-processing practices.

What Information We Collect

xs999 collects only the information necessary for the smooth operation of our services. We collect the following types of information:

Personal Identification Information

When you register with xs999, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification — our services are for ages 21+ only)
• Email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• Residential address
• National ID or passport number (when identity verification is required)

Financial Transaction Information

To process deposits and withdrawals, we collect:

• Payment method name (bKash, Nagad, Rocket, bank transfer)
• Transaction amount and date
• Mobile banking number or bank account details (only the necessary portions)
• Transaction reference number

Note: We never store full bank account numbers, PINs, or payment passwords. All financial data is stored in encrypted form.

Gaming Activity Information

• Game history — which games were played and for how long
• Bet amounts and results
• Bonus usage records
• VIP level progress

Technical and Browsing Information

• IP address and device type
• Browser information and operating system
• Site access times and page-view history
• Cookie and local storage data (see the Cookie section below for details)

Purpose of Data Use

xs999 uses collected information only for the legitimate purposes listed below. We never sell your information to third parties.

Data Storage and Security

Data Retention Period

xs999 stores your personal information only for as long as necessary:

• Active account: All information is retained while the account remains active.
• Closed account: Financial records are kept for a defined period after account closure in accordance with regulatory requirements.
• Technical logs: Retained for a limited period for security and troubleshooting purposes.
• Deletion requests: If you request deletion of your data, we will erase it as soon as possible after fulfilling any legal obligations.

Security Measures

xs999 uses industry-standard security technology to keep your information safe:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is sent over an encrypted connection.
• Data Encryption: Strong encryption is used when storing sensitive information.
• Access Control: Only authorized staff can access your information.
• Regular Security Reviews: Our security measures are regularly tested and improved.
• Firewall and Intrusion Detection: Protective layers are in place against unauthorized access.

However, it is not possible to guarantee 100% security for data transmitted over the internet. You are also responsible for keeping your password confidential and being careful when logging in on unfamiliar devices.

Sharing Information with Third Parties

xs999 never sells your personal information. However, limited information may be shared in specific situations necessary for operating the service:

Payment Processors

Financial information required to process transactions is shared with payment methods such as bKash, Nagad, Rocket, and bank transfer. These service providers have their own privacy policies.

Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe manage your gaming sessions. They receive only the minimum information necessary to operate the games.

Legal Obligations

We may be legally required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable laws. We carefully review each such request before any disclosure.

Business Transfers

If xs999 changes ownership in the future, user information may be transferred as an asset. In that case, we will notify you in advance and the new owner will be bound to uphold the same privacy standards.

Cookies and Tracking Technologies

xs999 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required to maintain login status, security verification, and core functionality. These cannot be disabled.
• Performance Cookies: Collect anonymous data used to monitor site speed and functionality.
• Preference Cookies: Remember your preferences for language, device settings, and personalized experience.
• Analytics Cookies: Collect aggregate statistics to understand how users interact with the site.

Cookie Controls

You can control or delete cookies from your browser settings. Please note that deleting essential cookies may cause some xs999 features to stop working properly.

Your Rights and Choices

xs999 respects your data privacy rights. You have the following rights:

Right of Access

You may request at any time to know what information xs999 holds about you. Submit a request via live chat or email and we will provide a detailed overview as soon as possible.

Right to Rectification

If any information in your profile is incorrect or outdated, you may request a correction. In most cases you can update your information yourself from your account settings.

Right to Erasure

You may request to close your account and have your data deleted. However, financial transaction records may need to be retained for a certain period due to legal obligations.

Opting Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time — by going to your account settings or by contacting our support team.

Right to Lodge a Complaint

If you have any privacy-related concerns or complaints, please contact our support team first. We take all complaints seriously and work to resolve them promptly.

Protection of Minors

xs999's services are intended solely for individuals aged 21 or older. We never knowingly collect or process information from minors.

We verify age at the time of registration. If we discover that someone has registered while under the age of 21, we will immediately close that account and delete all associated information.

If you suspect that a minor in your household is using xs999, please notify us immediately via our 24/7 live chat.

For more information about responsible gaming, please visit our Responsible Gaming page.

Policy Changes and Updates

xs999 may update this Privacy Policy from time to time — due to changes in services, legal requirements, or security improvements.

If there are any significant changes, we will:

• Display a clear notice on the website;
• Notify registered members by email;
• Update the revision date at the top of the Policy.

Continuing to use xs999 after any changes means you have accepted the revised Policy. We therefore recommend visiting this page regularly.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

To understand xs999's overall terms, please also visit our Terms and Conditions and FAQ pages.