xs999 Terms and Conditions

About xs999

xs999 is an online gaming platform operated for users in Bangladesh. Our platform offers slots, casino games, cricket betting and a variety of other games. xs999 is committed to providing a safe, fair and entertaining gaming environment at all times.

Scope of the Terms

These Terms apply to the xs999 website (xs999.lat), the mobile version and all related services. In the event of any discrepancy between these Terms and any translation into another language, the original Bengali version shall be considered authoritative.

Legal Framework

The xs999 platform operates on a secure and reliable technology infrastructure, protected by SSL encryption and modern cybersecurity measures. User data and financial transactions are handled with the highest level of security.

Registration Requirements

The following conditions must be met to register and play on xs999:

• You must be 21 years of age or older (for 21+ only).
• You must provide accurate and truthful personal information.
• Each person may open only one account.
• You must play for yourself and with your own funds — not on behalf of another person.
• It is your own responsibility to comply with the applicable laws of your country.

Registration Process

Register with your correct name, mobile number and email address. xs999 may at any time request documents to complete identity verification (KYC). Providing false information may result in the account being suspended or cancelled and any deposited funds being withheld.

One Person — One Account

Only one account is permitted per person, household address, device or IP address. Operating multiple accounts or using another person's account is strictly prohibited and will be treated as a punishable offence.

Password and Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are fully responsible for all activity carried out through your account. If you suspect any unauthorised access to your account, contact us immediately via live chat.

Updating Your Information

Keep all information stored in your account accurate and up to date at all times. If your name, contact details or payment method changes, update your profile immediately. xs999 will not be held responsible for any transaction delays caused by incorrect or outdated information.

Account Inactivity

If an account remains inactive for 12 consecutive months, xs999 may mark it as an "inactive account". Prior email notification will be sent regarding any balance in the inactive account, and the user will be given an opportunity to reactivate it.

Deposit Rules

The terms for depositing funds into xs999 are as follows:

• Minimum deposit amount: ৳100 (for each method).
• Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
• You must use only payment accounts registered in your name.
• Deposits from third-party accounts are not permitted and may result in account cancellation.
• If deposited funds are found to originate from an illegal source, xs999 reserves the right to cancel them immediately.

Withdrawal Rules

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 15 minutes to 2 hours (depending on circumstances).
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed until KYC verification is completed.
• Withdrawals will not be approved if the wagering requirements for bonus use have not been met.

Currency and Conversion

xs999 processes all transactions in Bangladeshi Taka (BDT / ৳). No currency conversion is required. Any fees charged by the payment gateway are the responsibility of the user and xs999 is not liable for them.

Welcome Bonus

New registrants on xs999 are eligible to receive a 100% bonus on their first deposit, up to ৳5,000. A minimum deposit of ৳100 is required to receive this bonus. After receiving the bonus, a 15x wagering requirement must be met before it can be withdrawn.

Bonus Terms

• Each bonus offer has its own wagering requirements and validity period — please read the details of each offer carefully.
• Bonuses may only be used on eligible games.
• Multiple bonuses cannot be used simultaneously unless otherwise stated in the terms of each offer.
• A maximum bet amount may apply when wagering with bonus funds.
• If xs999 finds evidence of abuse of bonus terms or fraud, it reserves the right to forfeit the bonus and any associated winnings.

VIP Program

The xs999 VIP program has five tiers:

• Bronze: Weekly cashback up to 0.2%.
• Silver: Weekly cashback up to 0.5%.
• Gold: Weekly cashback up to 0.7%.
• Platinum: Weekly cashback up to 1.0%.
• Diamond: Weekly cashback up to 1.2%.

You can advance to higher tiers through active and regular play. Contact us via live chat for more information about the benefits and conditions of each tier.

General Rules of Play

• All games are conducted on the basis of fair play principles.
• Game outcomes are determined by a neutral algorithm (RNG).
• If a game is left incomplete due to a technical fault, xs999 will attempt to refund the amount of that bet.
• In the event of a dispute regarding game rules, xs999's decision shall be considered final.
• xs999 will not be held responsible if a game is interrupted due to loss of internet connection.

Game Provider Terms

Games available on xs999 are sourced from various providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Spribe, JILI and Ezugi. Each game provider's own terms and conditions apply alongside the xs999 Terms.

Bet Cancellation

xs999 reserves the right to cancel any bet in the following circumstances:

• In the event of a technical fault or system failure.
• If evidence of fraudulent activity is found.
• If evidence of multiple accounts or prohibited software use is found.
• If an attempt to unlawfully exploit bonus terms is detected.

List of Strictly Prohibited Activities

The following activities are strictly prohibited on the xs999 platform:

• Creating or operating multiple accounts.
• Playing games using automated bots, scripts or artificial intelligence software.
• Exploiting game vulnerabilities or technical issues for unfair advantage.
• Using the platform for money laundering or illegal financial activities.
• Attempting to access another user's account.
• Conducting cyberattacks on xs999 systems or networks.
• Attempting to complete KYC with a false identity or forged documents.
• Attempting to access from a restricted region using a VPN or proxy.
• Opening a new account to reactivate a banned or blocked account.

Our Commitment

xs999 believes that gaming should be purely a source of entertainment. We place the highest importance on the wellbeing and mental health of our users. Our platform offers various tools and support measures to ensure responsible gaming.

Self-Control Tools

• Deposit Limits: Set daily, weekly or monthly deposit limits.
• Loss Limits: Set a maximum loss limit for a given period.
• Session Limits: Limit your daily gaming time.
• Self-Exclusion: Exclude yourself from the platform for a specified period of time.
• Cooling-Off Period: Take a break of 24 hours to 6 months.

Support & Advice

If you feel that gaming is having a negative impact on your life, please contact our 24/7 live chat or visit our Responsible Gaming page. We are always here for you.

Data Protection

xs999 gives the highest priority to protecting your personal information. All our transactions are secured by SSL (Secure Socket Layer) encryption. We never sell your data to third parties. For detailed information about data management, please read our Privacy Policy.

Cookies & Tracking

xs999 uses cookies to improve the user experience on the website. By browsing the site, you agree to the cookies policy. You can control cookies from your browser settings, however this may affect some functionality of the site.

Copyright & Trademark

All content on the xs999 website — logos, designs, text, graphics, software, code, and overall layout — is the exclusive property of xs999 and is protected by applicable copyright law. Reproducing, distributing, or using this content without written permission is strictly prohibited.

Permitted Use

Use of the xs999 platform and access to its content for personal, non-commercial purposes is permitted. Prior written permission must always be obtained before using xs999's brand or content with any third party.

Limitation of Liability

xs999 will not be held liable in the following cases:

• Game loss due to internet connection disruption.
• Any loss caused by the failure of third-party systems or services.
• Loss due to faults in the user's own device or software.
• Temporary service interruption due to unplanned technical maintenance.
• Data breach caused by hacking or unauthorized access (provided xs999 has followed all security precautions).

Dispute Resolution

For any dispute or complaint, please first contact our customer support team via 24/7 live chat. We will endeavor to resolve all complaints fairly and promptly. Please provide as much detail as possible when submitting a complaint.

Right to Modify Terms

xs999 reserves the right to update or modify these terms and conditions at any time. For significant changes, a notification will be sent to the registered email address. Continuing to use the site after changes means you agree to the new terms and conditions. Please check this page regularly for the latest terms and conditions.

Account Termination

xs999 may close an account in the following circumstances:

• In the event of a terms and conditions violation — with immediate effect.
• In the event of fraudulent or suspicious activity.
• Upon failure of KYC verification.
• At the user's own request — at any time.

Whether a balance will be returned after account closure will depend on the nature of the terms violation.

Account Closure by the User

You may close your account at any time. To do so, submit a request via our 24/7 live chat or email ([email protected]). Please remember to withdraw any eligible available balance before closing your account.